Sales Associate (Full-Time) - Industrial Blvd, Smyrna, TN

DTLR, Inc.•Smyrna, TN

5d•Onsite

About The Position

The Full-Time Sales Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other assigned duties. The role is expected to be performed professionally, courteously, reliably, and with a focus on results. Associates build customer relationships, identify customer needs, and provide knowledgeable product assistance while meeting DTLR standards. They also support store operations, loss prevention, compliance, employee training, and upkeep of a neat sales environment. The standard work week is 35 to 40 hours. The position requires open availability and flexibility to meet customer and business needs, including working in multiple stores within the assigned district. Employees must be able to stand for extended periods, lift, carry, and push or pull up to 50 pounds, work extended hours during critical project phases, and perform in a fast-paced environment. Reliable transportation is required.

Requirements

Previous retail or customer-service work experience is preferred but not necessary.
High school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and other employees.
Demonstrated leadership and ability to work under minimum supervision, including taking charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style-trend knowledge and a desire to work with customers in a retail setting.
Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street-lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, and push or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.

Nice To Haves

Previous work experience in retail or customer service.
High school diploma or equivalent.

Responsibilities

Build customer relationships by providing professional, courteous, attentive, honest, reliable, and responsive service.
Identify customer needs and provide knowledgeable assistance in selecting products.
Use basic fashion and trend knowledge to recommend appropriate merchandise while maintaining DTLR standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager with identifying issues related to loss or store inconsistencies and support shrink goals at or below company plan.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Minimize inventory shrinkage by protecting the store against shoplifting and internal theft, and follow loss prevention and security procedures.
Follow proper point-of-sale procedures and balance money taken in during the assignment; work with store management to investigate discrepancies.
Keep management informed of important developments, potential problems, and information needed for effective management.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned.