Sales Associate

Express • Wellington, FL

2d • Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate joins Express and helps provide retail customers with a great in-store shopping experience while completing additional store tasks such as stocking, cleaning, and folding merchandise.

The role helps keep the sales floor, checkout, fitting room, and stock room clean, organized, safe, and inviting. Associates follow company policies and procedures, assist with product launch changes according to company standard operating procedures, and deliver the customer experience model. They process transactions accurately and efficiently, resolve customer service issues or escalate them to Store Management, and explain credit and loyalty program benefits to encourage customer participation. Other essential functions may be assigned by the supervisor.

The posting states that the position requires high school or equivalent education and at least six months of relevant experience, with a stated experience range of 0–2 years. Candidates should be proficient with technology such as iPads and registers, meet availability criteria that include nights, weekends, and non-business hours, and meet the physical requirements of the role. Prior retail experience is preferred.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience; minimum of six months.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position’s physical requirements.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills with customers, sales leadership, and associates.
• Collaborative skills and ability to work well within a team.

Nice To Haves

• Previous retail experience.

Responsibilities

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to support the safety of associates and customers.
• Assist with product launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer service issues as they arise, determine a resolution or escalate the issue, and communicate issues and resolutions to Store Management.
• Explain the benefits of credit and loyalty member programs and encourage customers to participate.
• Perform additional tasks such as stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may receive paid sick leave and public health emergency leave.
• Part-time associates may participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program.
• Part-time associates may choose voluntary benefits through YouDecide.
• Part-time associates may obtain individual insurance coverage through LIG Solutions, including major medical, dental, vision, supplemental insurance, and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED