sales associate

Westlake Ace Hardware • Derby, KS

2d

About The Position

The Sales Associate assists with receiving, stocking, and pricing merchandise and helps maintain clean, orderly merchandise displays and overall store cleanliness. The role represents Westlake Ace Hardware by providing friendly, helpful, customized service to customers, answering questions and calls, and escalating complaints that cannot be resolved to management. The associate also supports store operations, including merchandise handling, sales-floor upkeep, resets, signage, and assistance to Department Specialists.

Ace Retail Group (ARG), a division of Ace Hardware Corporation, owns and operates several Ace brands and more than 250 neighborhood stores across the United States. ARG emphasizes personal and professional growth and its Core Values: Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork. The position requires incorporating these values into daily decisions and interactions.

Requirements

• High school diploma or GED equivalent.
• Ability to stand, walk, lift up to 25 pounds, and climb.
• Ability to incorporate the company’s Core Values into daily decisions and interactions.

Nice To Haves

• Formal retail experience preferred.

Responsibilities

• Provide a positive representation of Westlake Ace Hardware and proactively help customers solve problems.
• Greet customers, thank them for their visits, and provide friendly, customized service throughout the store.
• Answer pages and calls promptly, courteously, and effectively; refer unresolved customer complaints to management.
• Maintain knowledge of products, store layout, and product locations.
• Help create a positive, professional, and safe work environment.
• Receive, check in, stock, and price merchandise, and help maintain back-stock levels.
• Maintain the cleanliness and orderliness of the sales floor, stock room, and outdoor merchandise area, including end caps and advertised merchandise.
• Assist with merchandise resets, price changes, and special orders.
• Keep store signage current and operate a forklift after receiving proper training.
• Communicate Store Support Center issues, as well as merchandising, cost-control, or sales ideas, to the General Manager.
• Participate in store meetings and maintain professional appearance and conduct.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED