Sales Associate (Full-Time) - Kinston Ave, Kinston, NC

DTLR, Inc.•Kinston, NC

2d•Onsite

About The Position

The Full-Time Sales Associate assists the store management team with daily store operations, including customer service, sales, merchandising, and other duties assigned by management. The role is expected to be performed professionally, courteously, reliably, and with a results-oriented approach. Associates help customers identify and select appropriate products, maintain the sales environment, support store standards and compliance, and contribute to the store’s operational and sales goals. The position requires a standard work week of 35 to 40 hours. Associates must have open availability and flexibility to meet customer and business needs, may be asked to work at multiple stores in the assigned district, and must have reliable transportation. The role involves standing for extended periods and lifting, carrying, pushing, or pulling up to 50 pounds. Extended hours may be required during critical project phases.

Requirements

Previous retail or customer-service experience is preferred but not required.
High school diploma or equivalent is preferred.
Excellent command of English to communicate effectively with management, customers, and coworkers.
Demonstrated leadership and ability to work with minimal supervision, including taking charge of the store when necessary.
Open availability and flexibility to meet customer demand and business needs.
Basic fashion and style trend knowledge and a desire to work with customers in a retail setting.
Proven ability to build and work as part of a team, handle responsibility, and understand the needs of the street-lifestyle customer.
Willingness to work in multiple stores in the assigned district.
Ability to stand for extended periods and lift, carry, push, or pull up to 50 pounds.
Ability to work extended hours during critical project phases and in a fast-paced, dynamic environment.
Reliable transportation.

Nice To Haves

Previous retail or customer-service experience.
High school diploma or equivalent.

Responsibilities

Build customer relationships and provide professional, courteous, attentive, honest, and responsive service.
Identify customer needs and provide knowledgeable assistance in selecting products.
Use fashion and trend knowledge to recommend appropriate merchandise while meeting DTLR standards.
Assist with shipments, merchandising, restocking, and pricing.
Maintain a positive and enthusiastic attitude toward the job and company.
Comply with and enforce company policies.
Participate in service training and product programs.
Assist the Store Manager in identifying loss or inventory inconsistencies and helping the store meet shrink goals.
Monitor and control operational compliance, safety, and business standards.
Support employee training in suggested selling and merchandising techniques.
Help prevent inventory shrinkage, shoplifting, and internal theft by following loss-prevention policies and security procedures.
Follow point-of-sale procedures, balance money received during assigned work, and work with store management to investigate discrepancies.
Keep management informed of important developments and potential problems.
Help maintain a neat and orderly sales environment.
Perform other duties as assigned.