About The Position

As a Customer Service Associate in the Outside Lawn & Garden department, you welcome Lowe’s customers and help them find the products and services they need for home improvement. You listen to customers, answer questions, assist with product selection and handling, and may occasionally load merchandise. You also organize and replenish merchandise, accurately process orders and deliveries, and prepare department products based on customer needs. The role may involve training across other store areas and helping customers through shopping or checkout. Work may take place inside or outside and can involve variable weather, noise, and moving equipment or objects.

Requirements

  • At least 6 months of experience using a computer to input, access, modify, or output information.
  • At least 6 months of experience using common retail technology, such as smartphones and tablets.
  • Ability to read, write, and perform basic arithmetic, including addition and subtraction.
  • Ability to perform duties that may require prolonged standing, sitting, and other activities necessary for the job.
  • Ability to lift at least 25 pounds unassisted, or more than 25 pounds with or without an accommodation.
  • Follow lifting guidelines limiting single lifts to 75 pounds; use team lifts starting at 75 pounds or when needed.
  • Use powered equipment as required, with proper training or assistance from a trained coworker.

Nice To Haves

  • At least 6 months of retail and/or customer service experience.
  • Bilingual skills.
  • A certification in a trade related to the department, such as hardware, kitchen, plumbing, electrical, lawn and garden, or lumber/building materials.
  • Military or veteran background; Lowe’s encourages military and veteran applicants.

Responsibilities

  • Welcome customers, answer questions, and provide friendly, professional customer service.
  • Help customers locate, select, and handle merchandise.
  • Down-stock merchandise by identifying empty shelf areas and replenishing supplies.
  • Accurately process orders and deliveries so customers receive merchandise as expected and on time.
  • Cross-functionally train in other store areas to support customer service.
  • Prepare merchandise according to customer needs, such as tinting and mixing paint or cutting materials, as applicable to the department.
  • Guide customers through shopping or checkout.
  • Complete other duties as assigned.

Benefits

  • Multiple health insurance options.
  • Tuition assistance program.
  • Company-matching 401(k).
  • Optional Employee Stock Purchase Program.
  • 10% Associate Discount.
  • Track to the Trades program.
  • Competitive pay.
  • Flexible schedules.
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