About The Position

The Sales Associate is responsible for providing quality customer service and driving product sales. The role requires knowledge of each product area or department in the store and adherence to the policies, procedures, and standards in the visual manual. The Sales Associate promotes sales and promotions, represents the organization and brand, and creates a customer experience that helps acquire and retain customers. The position focuses on outstanding customer service and merchandise promotion. This part-time, non-exempt role is based at the Kroger Center in Morehead, Kentucky, and reports to the Store Manager. The posted hourly pay is $9.00.

Requirements

  • 0–2 years of customer service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work in a fast-paced environment.
  • Self-starter with initiative to take on important tasks without being asked.
  • Strong attention to detail and ability to handle multiple tasks precisely.
  • Team player with a passion for outstanding customer service and selling merchandise.

Responsibilities

  • Provide extraordinary customer service, including welcoming customers and assisting multiple customers during peak periods.
  • Promote and sell the organization's services and merchandise.
  • Set goals to improve selling skills and track overall sales.
  • Follow company policies, procedures, and standards in the operations, personnel, visual, and customer service manuals, as well as company memos.
  • Assist with daily store operations, including work lists, cleanup lists, weekly shipments, and store maintenance.
  • Present merchandise to promote and sell goods, following guidance in the product knowledge manual.
  • Achieve or exceed sales targets and goals.
  • Identify and communicate merchandise needs, pricing concerns, and operational problems to store management.
  • Attend staff meetings and store tech clinics.
  • Protect company assets and financial information by following internal control procedures and reporting potential fraud risks to management or appropriate officials.
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