Sales Associate

EssilorLuxottica Group•Washington, DC

About The Position

The Sales Associate helps establish LensCrafters as a premier destination for vision needs by delivering a high-quality experience to every patient and customer. The role combines sales and customer service with support for customers selecting eyewear and vision solutions. The associate uses optical prescriptions and measurements to help recommend lenses, coatings, and frames, consulting with an Optician as needed. The position also contributes to a welcoming, inclusive, clean, and organized store environment and builds professional relationships with colleagues, management, doctors, and support staff.

Requirements

High school diploma or GED.
At least 1 year of experience in retail or customer service.
Familiarity with point-of-sale systems, computers, and calculators, with basic phone and math skills.
Ability to embrace new technology and change with a high level of accuracy.
Ability to sell using sales skills, take accountability for sales results, and desire to meet goals.
Strong oral and written communication skills.
Self-motivation and demonstrated ability to multitask and respond flexibly in a quickly changing environment.

Responsibilities

Meet sales plans and company objectives by cultivating existing customer relationships and building new ones.
Use optical prescriptions to recommend specific lenses and lens coatings.
Assist patients in selecting frames and coordinate frames with optical measurements to help customers choose vision solutions.
Conduct measurements using appropriate optical tools and consult with an Optician as needed.
Contribute to a positive store environment and build professional relationships with peers, management, doctors, and support staff.
Maintain the appearance of the store and keep displays and inventory clean, attractive, and organized.
Promote an inclusive culture by treating customers and colleagues with respect.