Sales Associate, Birmingham

Kravet LLC•Birmingham, AL

1d•Onsite

About The Position

Key responsibilities: Extensive phone and email communication with customers, showroom team, outside sales representatives and internal company departments. Usually the first to answer phones. Often serve as showroom greeter, taking customers to their first point of interest and demonstrating memo system. Respond to general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support. Order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns. Maintain familiarity with product lines and collections, across all brands. Tracking Weekly Open Orders and Shipments report in order to: Follow-up on expiring CFAs (approving, extending, re-entering orders) Contact customers about order holds (prohibiting order from shipping) Request payment for Proforma orders. Order maintenance Order entry Order tracking and follow-up (in response to regular customer and seller inquiries) Applying payments to orders. Work with showroom manager on sales and inventory reports. Responsible for sample maintenance. Assist on sales floor, as needed. Provide support for occasional special events held in the showroom; sometimes outside of normal business hours.

Requirements

PC literate with proficiency in Microsoft Office and G Suite products
Superior written and verbal communication skills.
Must be able to work thoughtfully and thoroughly with continuous attention to detail.
Ability to learn quickly and retain a wide range of small details concerning multiple product types, tasks, system processes, issues, and/or projects.
Excellent time management, organizational, and follow-up skills.
Comfortable multi-tasking, or, pivoting between tasks on the fly as the need arises.
Willingness to learn new products, procedures, and processes as business needs change.
Exercise critical thinking and use good judgment to balance customer satisfaction and the best interests of the company.
A friendly attitude with the ability to be a team player and stay self-motivated in a fast-paced environment.

Nice To Haves

prior experience using Oracle or a similar EBS system is a plus.

Responsibilities

Extensive phone and email communication with customers, showroom team, outside sales representatives and internal company departments.
Serve as showroom greeter.
Respond to general inquiries regarding product specifications, pricing, availability, and inventory levels, along with web help and chat support.
Order management: initial review and entry, changes to existing orders, and proactive follow-up, including sample requests and product returns.
Maintain familiarity with product lines and collections, across all brands.
Tracking Weekly Open Orders and Shipments report.
Follow-up on expiring CFAs (approving, extending, re-entering orders)
Contact customers about order holds (prohibiting order from shipping)
Request payment for Proforma orders.
Order maintenance
Order entry
Order tracking and follow-up (in response to regular customer and seller inquiries)
Applying payments to orders.
Work with showroom manager on sales and inventory reports.
Responsible for sample maintenance.
Assist on sales floor, as needed.
Provide support for occasional special events held in the showroom