Sales Associate

Petco•Landsdowne Halethorpe, MD

16h•Onsite

About The Position

The Sales Associate is at the heart of the Pet Care Center experience, helping pet parents find products and solutions for their pets while maintaining a welcoming, safe, and engaging environment. The role involves customer service, sales, cashiering, merchandising, inventory support, and supporting the health and proper care of animals in accordance with Petco policies and standards. It is suited to someone interested in helping others, learning about pet care, and collaborating in a fast-paced retail setting. The position is performed in a Pet Care Center retail environment with active engagement on the sales floor. It requires frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. The associate works near animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed for operating hours, including evenings, weekends, and holidays.

Requirements

Passion for animals and interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Previous retail or customer service experience is preferred but not required.

Responsibilities

Support the health, safety, and proper care of animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
Greet customers and provide friendly, helpful, solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Collaborate with and support teammates.
Maintain an organized, visually appealing sales floor.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
Assist with store recovery, merchandising, and promotional set-ups.
Follow company policies, procedures, and safety standards.
Support additional tasks and responsibilities as assigned.
Deliver consistent, courteous, and knowledgeable service; educate customers on products, services, and promotions.
Support store sales and service goals and daily operational routines.