Sales Associate

Petco • Rockford, IL

1d • Onsite

About The Position

As a Sales Associate at Petco, you are at the heart of the Pet Care Center experience. You help pet parents find appropriate products and solutions for their pets while creating a welcoming, safe, and engaging environment. The role is suited to someone who enjoys helping others, learning about pet care, and contributing to a team in a fast-paced retail setting.

The position involves serving customers on the sales floor, sharing product and pet-care information, processing transactions, stocking and merchandising merchandise, and supporting store operations. It is performed in a Pet Care Center retail environment and includes frequent standing and walking, bending, kneeling, reaching, and lifting. Associates must be able to safely lift or move merchandise, supplies, or animals weighing up to 50 pounds and work near animals and cleaning chemicals. Flexible availability is needed to support store operating hours, including evenings, weekends, and holidays.

Requirements

• Passion for animals and an interest in pet care.
• Strong communication and interpersonal skills.
• Ability to multitask and work in a fast-paced environment.
• Basic math skills and comfort handling cash and transactions.
• Strong attention to detail and reliability.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Previous retail or customer service experience is preferred, but not required.

Responsibilities

• Support animal health, safety, and proper care in accordance with Petco policies and standards.
• Share accurate product and pet-care information to help customers make informed choices.
• Greet customers and provide friendly, courteous, knowledgeable, and solution-focused service.
• Help customers select products and services that meet their pets’ needs, and educate them about products, services, and promotions.
• Create positive shopping experiences that build customer trust and loyalty, and support store sales and service goals.
• Process sales, returns, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
• Maintain a clean, safe, welcoming, organized, and visually appealing store and sales floor.
• Stock shelves, replenish merchandise, and support inventory integrity and stock accuracy.
• Assist with store recovery, merchandising, promotional setups, and daily operational routines.
• Collaborate with teammates and support store goals.
• Follow company policies, procedures, and safety standards.
• Perform additional tasks and responsibilities as assigned.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• A welcoming, inclusive team environment.
• Opportunities to learn, grow, and explore career paths.
• A fun, fast-paced role where no two days are the same.
• Petco Total Rewards may include health and financial benefits, 401(k), incentives, and PTO; details are available through the linked benefits overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed