Sales Associate

Express • Fort Lauderdale, FL

2d • Onsite

About The Position

PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The Sales Associate joins the Express team and provides retail customers with a great in-store shopping experience while helping with tasks such as stocking, cleaning, and folding merchandise. The position is at the Galleria/Ft Lauderdale store.

The associate maintains a clean, organized, safe, and inviting store; follows company policies and procedures; and assists with product-launch changes in accordance with company standard operating procedures. The role also delivers the customer experience model, processes transactions efficiently and accurately, resolves or escalates customer-service issues, and promotes credit and loyalty programs by explaining their benefits.

PHOENIX describes benefits for full-time associates, including medical, pharmacy, dental, and vision coverage; 401(k) and Roth 401(k) plans with company match; merchandise discounts; paid time off; and parental leave. The posting also lists benefits and programs for part-time associates. Actual compensation depends on factors including work location, education, relevant skills, and experience; no salary range is provided.

Requirements

• High school diploma or equivalent.
• 0–2 years of relevant job experience, with a minimum of 6 months stated.
• Proficiency with technology, including iPads and registers.
• Availability that meets defined criteria, including nights, weekends, and non-business hours.
• Ability to meet the position's physical requirements.
• Ability to interact with customers and provide customer service.
• Strong verbal and written communication skills with customers, the sales leadership team, and associates.
• Collaborative skills and ability to work well within a team.
• Applicants must be currently authorized to work full-time in the United States; the company does not sponsor work visas for this position.

Nice To Haves

• Previous retail experience preferred.

Responsibilities

• Maintain a clean and organized sales floor, checkout area, fitting room, and stock room so the store is safe and inviting to customers.
• Follow company policies and procedures to help ensure the safety of associates and customers.
• Assist with product-launch changes according to company standard operating procedures.
• Deliver all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait times.
• Resolve customer-service issues when possible, or escalate them; communicate issues and resolutions to Store Management.
• Promote credit and loyalty member programs by explaining their benefits and encouraging customer participation.
• Assist with additional store tasks, including stocking, cleaning, and folding merchandise.
• Perform other essential functions as directed by a supervisor.

Benefits

• Medical, pharmacy, dental, and vision coverage for full-time associates.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid time off.
• Parental leave for new moms and dads.
• Part-time associates may receive assistance obtaining individual insurance coverage, including major medical, dental, vision, supplemental insurance, and life insurance.
• Part-time associates may be eligible for paid sick leave and public health emergency leave.
• Part-time associates may be eligible to participate in the 401(k) and Roth 401(k) with company match.
• Part-time associates may participate in the Learn & Earn incentive program and choose voluntary benefits through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED