Sales Associate - Optical Specialist - Part Time
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of key moments—from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist provides personalized service, guides customers through eyewear selection and fitting, supports patient flow and pre-exam screenings, and helps ensure smooth transitions between examinations, finishing, and pickup. The role also includes final adjustments, inspections, quality checks, order tracking, and preparing orders for pickup. The specialist maintains organized and clean work areas, addresses quality or service issues proactively, and upholds Eyeglass World’s service and brand standards. Duties and work practices may vary to comply with state licensing or credential requirements.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Strong multitasking, time-management, and organizational skills.
- Clear communication skills and the ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in shared goals.
Nice To Haves
- Bilingual abilities.
Responsibilities
- Deliver warm, confident, personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Support patient flow and pre-exam screenings for Optometrists.
- Help ensure smooth transitions between examination, finishing, and pickup.
- Perform eyewear finishing work, including final adjustments, inspections, and quality checks.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain clean, organized, and efficient finishing and retail areas.
- Identify and proactively resolve quality or service issues.
- Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
- Partner with the store team to deliver a consistent, elevated customer experience.
Benefits
- 401(k) retirement savings with company match
- Stock purchase plan
- Paid sick time
- Parental leave
- Employee eyewear discount
- College scholarship program
- Training programs
- Access to educational courses
- Internal promotions and career advancement opportunities
- Competitive pay
- Bonus opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
