Sales Associate - Optical Specialist - Part Time - Bilingual Spanish
About The Position
The Optical Specialist is a customer-facing member of the Eyeglass World team who supports the in-store experience through confident service, attention to detail, optical support, and eyewear finishing. The role helps customers from pre-exam support through eyewear selection, fitting, product education, and pickup, ensuring interactions are seamless and consistent with the brand. The position also supports patient flow and pre-exam screenings, assists Optometrists, completes final adjustments and quality checks, manages order entry and tracking, and maintains clean, organized retail and finishing areas. Duties and practices may vary by location to comply with state licensing or credential requirements.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Fluent in reading and speaking both English and Spanish.
- Strong multitasking, time-management, and organizational skills.
- Clear communication skills and ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support the store team in shared goals.
Responsibilities
- Deliver warm, confident, personalized service throughout each customer's visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help customers feel confident in their eyewear and overall experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help coordinate transitions between the exam, finishing, and pickup stages.
- Provide a calm, knowledgeable presence throughout the customer journey.
- Perform finishing work, including final adjustments, inspections, and quality checks.
- Ensure eyewear meets Eyeglass World standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain organized, clean, and efficient finishing and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards, tone, and behaviors.
- Uphold visual, experiential, and operational brand standards in the store.
- Partner with the store team to deliver a consistent, elevated experience.
Benefits
- 401(k) retirement savings with company match
- Stock purchase plan
- Paid sick time
- Parental leave
- Employee eyewear discount
- College scholarship program
- Training programs
- Access to educational courses
- Internal promotions and career advancement opportunities
- Competitive pay
- Bonus opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
