Sales Associate - Optical Specialist - Part Time - Bilingual Spanish
About The Position
The Optical Specialist is a customer-facing role at the heart of the Eyeglass World in-store experience. The position brings the brand to life through confident service, attention to detail, and ownership of important customer moments, from pre-exam support to eyewear readiness, fitting, and pickup. The role combines customer connection, optical support, and finishing work to deliver consistent, high-quality experiences. The Optical Specialist provides personalized service, helps customers select and understand eyewear, supports patient flow and pre-exam screenings, and performs final adjustments and quality checks. The position also supports order entry and tracking, maintains organized store areas, resolves service or quality issues, and upholds Eyeglass World’s service and brand standards.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience in optical, retail, sales, or customer service.
- Fluent in reading and speaking both English and Spanish.
- Strong multitasking, time management, and organizational skills.
- Clear communication skills and ability to educate customers effectively.
- Ability to prioritize customer satisfaction at every interaction.
- Ability to support store team goals.
Responsibilities
- Deliver warm, confident, and personalized service throughout each customer visit.
- Guide customers through eyewear selection, final fitting, and product education.
- Help customers feel confident in their eyewear and overall experience.
- Assist with patient flow and pre-exam screenings to support Optometrists.
- Help manage transitions between exams, finishing, and pickup.
- Perform final adjustments, inspections, and quality checks on eyewear.
- Ensure eyewear meets company standards for fit, function, and presentation.
- Prepare orders for pickup and provide a polished, brand-aligned handoff.
- Support order entry, tracking, and timely completion.
- Maintain clean, organized, and efficient finish and retail areas.
- Proactively identify and resolve quality or service issues.
- Model Eyeglass World service standards and uphold visual, experiential, and operational brand standards.
- Partner with the store team to deliver a consistent customer experience and support shared goals.
Benefits
- 401(k) retirement savings with company match
- Stock purchase plan
- Paid sick time
- Parental leave
- Employee eyewear discount
- College scholarship program
- Training programs
- Access to educational courses
- Internal promotions and career advancement opportunities
- Competitive pay and bonus opportunities
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
