About The Position

Zales is hiring seasonal, part-time, and full-time team members to provide customers with a superior jewelry-shopping experience and help them celebrate life and express love. The Sales Associate / Jewelry Consultant engages customers to understand their needs, presents merchandise and explains product features and benefits, provides information about service plans and financing, and works toward individual and team sales goals. The role calls for a customer-focused approach, strong communication and relationship-building skills, and flexible availability during peak retail hours, including nights, weekends, and holidays.

Requirements

  • Strong customer service, sales, retail, and/or jewelry experience.
  • Flexible availability to work during peak retail hours, such as nights, weekends, and holidays.
  • A positive, customer-focused approach to delivering an exceptional customer experience.
  • Strong communication and relational skills.
  • A desire to help customers celebrate special moments in their lives.

Responsibilities

  • Engage customers in conversation to understand their needs and desires.
  • Present merchandise and share detailed information about product features and benefits.
  • Provide information about extended service plans and financing options.
  • Meet individual and team sales goals.

Benefits

  • Base pay plus commission on sales.
  • Medical, dental, vision, and prescription insurance for full-time team members.
  • 401(k).
  • Paid time off for full-time and part-time team members.
  • Paid holidays for full-time team members.
  • Tuition reimbursement, including DCA courses based on position.
  • Training and career development opportunities.
  • Merchandise discounts.
  • Incentive trips and contests.
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