Sales Associate III

Tapestry•University Park, FL

About The Position

The Sales Associate is a front-line ambassador of the Coach brand, delivering an elevated, personalized shopping experience while meeting personal and store sales goals and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to drive brand loyalty and revenue. The associate represents Coach according to its Guide to Style and Service standards; builds client relationships through personalized styling, product expertise, and fashion advice; and drives sales through tailored recommendations, cross-selling, and upselling. The role uses mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer information and encourage repeat purchases. Associates develop personal sales plans, pursue sales goals and KPIs, source and follow up with customers, and adapt their approach to changing business needs. The position also includes store operations such as processing transactions, handling online pickups, supporting inventory and replenishment, receiving shipments, maintaining visual merchandising, and keeping the sales floor and stockroom organized. Associates support teammates, participate in brand and training initiatives, foster a collaborative environment, welcome feedback, and maintain a calm, professional demeanor. The schedule must be flexible to meet business needs, including nights, weekends, peak busy seasons, and high-traffic retail days such as public holidays. The role requires regular lifting of at least 25 pounds and occasional lifting of up to 50 pounds, as well as climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred.
Knowledge of fashion trends and competitors.
Experience operating POS systems and basic computer proficiency, including iPad, laptop, and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Strong English proficiency.
Ability to work in a fast-paced environment.
Ability to work a flexible schedule, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.
Ability to lift at least 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
A combination of education and experience will be considered.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and follow the Coach Guide to Style and Service standards.
Build client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain client relationships, and follow up to close sales.
Maintain energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising, while maintaining service standards.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS procedures, and asset protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.