Sales Associate III

Tapestry•Merrimack, NH

About The Position

The Sales Associate III, referred to in the description as a Stylist, serves as a trusted and knowledgeable advisor who helps customers select products suited to their aesthetic and lifestyle. The role helps customers discover and express their personal style and shows them how to incorporate Kate Spade products into their existing wardrobe. It combines customer engagement and styling with sales, product knowledge, and store operations.

Requirements

Professional selling skills and exceptional interpersonal and communication abilities.
Prior experience in a retail environment.
Ability to multitask, prioritize, and work collaboratively in a team setting.
Social media awareness and willingness to learn omni-channel and virtual selling techniques.
English proficiency or proficiency in the local language, depending on the market.
Ability to work a flexible schedule to meet business needs, including nights, weekends, busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, as well as climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Greet customers warmly and confidently, demonstrating strong product knowledge.
Listen actively and ask follow-up questions to understand customer needs.
Provide styling advice, suggest add-on products, and create complete looks.
Show customers creative ways to wear products and encourage them to explore new styles.
Guide customers through purchase decisions and provide a seamless checkout experience.
Reinforce customers’ choices and invite them to return.
Drive results through customer connections and storytelling.
Maintain knowledge of the brand and product attributes across categories.
Support operational excellence, including stockroom organization and POS transactions.
Give and receive feedback honestly and constructively.