Sales Associate III

Tapestry•North Charleston, SC

About The Position

The Sales Associate III, referred to in the description as a Stylist, serves as a trusted, knowledgeable advisor who helps customers select products suited to their aesthetic and lifestyle. The Stylist helps customers discover and express their personal style and shows them how to incorporate Kate Spade products into their existing wardrobe. The role focuses on customer engagement and styling, sales performance, brand and product knowledge, and operational excellence. The employee maintains stockroom organization and handles POS transactions while contributing to a collaborative team environment. The position requires a flexible schedule to meet business needs, including nights, weekends, busy season, high-traffic retail days, and public holidays. The description also notes regular lifting of at least 25 pounds, occasional lifting of up to 50 pounds, and climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

Professional selling skills and exceptional interpersonal and communication abilities.
Prior experience in a retail environment.
Ability to multitask, prioritize, and work collaboratively in a team setting.
Social media awareness and willingness to learn omni/virtual selling techniques.
English proficiency or proficiency in the local language, depending on the market.
Ability to work a flexible schedule, including nights, weekends, busy season, high-traffic retail days, and public holidays.
Ability to regularly lift at least 25 pounds and occasionally lift up to 50 pounds, and to climb, bend, kneel, and maneuver on the sales floor and in the stockroom.

Responsibilities

Greet guests warmly and confidently and demonstrate strong product knowledge.
Listen actively and ask follow-up questions to understand customer needs.
Provide styling advice, suggest add-ons, and create complete looks.
Show creative ways to wear products and encourage customers to explore new styles.
Guide customers through purchase decisions and provide a seamless checkout experience.
Reinforce and celebrate customer choices and invite customers to return.
Drive sales results through customer connections and storytelling.
Demonstrate knowledge of the brand and product attributes across all categories.
Maintain operational excellence, including stockroom organization and POS transactions.
Give and receive feedback in an honest, constructive manner.