Sales Associate III
About The Position
The Sales Associate III, referred to in the position description as the Stylist, serves as a trusted and knowledgeable advisor who helps customers select products suited to their aesthetic and lifestyle. The Stylist helps customers discover and express their personal style and shows them how to incorporate Kate Spade products into their existing wardrobe. The role combines customer engagement and styling with sales and business responsibilities. It includes greeting and advising guests, recommending products and complete looks, supporting purchase decisions and checkout, building customer relationships, and maintaining operational excellence. The position requires retail experience, strong selling and communication skills, teamwork, and flexibility to work a schedule that meets business needs.
Requirements
- Professional selling skills and exceptional interpersonal and communication abilities.
- Prior experience in a retail environment.
- Ability to multitask, prioritize, and work collaboratively in a team setting.
- Social media awareness and willingness to learn omni/virtual selling techniques.
- English proficiency or local-language proficiency, as applicable to the market.
- Ability to work a flexible schedule to meet business needs, including nights, weekends, busy season, high-traffic retail days, and public holidays.
- Ability to regularly lift at least 25 lbs and occasionally lift up to 50 lbs, climb, bend, kneel, and maneuver around the sales floor and stockroom.
Responsibilities
- Greet guests warmly and confidently while demonstrating strong product knowledge.
- Listen actively and ask follow-up questions to understand customer needs.
- Provide styling advice, suggest add-ons, and create complete looks.
- Show customers multiple ways to wear products and encourage them to explore new styles.
- Guide customers through purchase decisions and provide a seamless checkout experience.
- Reinforce and celebrate customer choices and invite customers to return.
- Drive results through strong customer connections and storytelling.
- Demonstrate knowledge of the brand and product attributes across all categories.
- Maintain operational excellence, including stockroom organization and POS transactions.
- Give and receive feedback in an honest, constructive manner.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid paternity and maternity leave
- Commuter benefits
- Disability insurance
- Tuition assistance
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
