Sales Associate II

kate spade new york•Los Angeles, CA

1d•$15 - $24

About The Position

The Sales Associate is the front-line ambassador of the Coach brand, responsible for delivering an elevated, personalized shopping experience, meeting personal and store sales goals, and supporting daily store operations. The role combines luxury-retail service, omni-channel selling, and team collaboration to build brand loyalty and revenue. The associate represents Coach and follows its Guide to Style and Service standards while building client relationships through personalized styling, product expertise, and fashion advice. The position involves driving sales, using mobile and digital selling tools, developing personal sales plans, and sourcing and following up with customers. Associates also complete operational tasks, support inventory and merchandising, process transactions, maintain store organization, and contribute to a collaborative team environment and brand initiatives. The role requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days such as public holidays. The listed duties are illustrative and are not an exhaustive list of performance requirements.

Requirements

At least 1 year of sales experience; luxury retail experience is preferred. A combination of education and experience will be considered.
Knowledge of fashion trends and competitors.
Experience operating POS systems and basic computer proficiency, including iPad/laptop and Mobile POS.
Ability to use a walkie-talkie and read price/release sheets.
Ability to work at a fast pace in a fast-paced environment.
Strong English proficiency.
Ability to lift 25 pounds regularly and up to 50 pounds occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, and high-traffic retail days, including public holidays.

Nice To Haves

Luxury retail background.
Social media savvy.
Experience with live-stream shopping or video demonstrations.
Clienteling and data acquisition skills.

Responsibilities

Represent Coach as a brand ambassador and adhere to Coach Guide to Style and Service standards.
Build client relationships through personalized styling, product expertise, and fashion advice.
Drive sales through cross-selling, upselling, and tailored recommendations.
Use mobile POS, clienteling tools, and social selling platforms, including short-form video, to capture customer data and encourage repeat purchases.
Develop and execute personal sales plans and meet or exceed individual and team KPIs.
Source new customers, maintain relationships, and follow up to close sales.
Maintain energy on the sales floor, manage multiple customers, and adapt selling techniques to business needs.
Complete daily operational tasks, including cash wrap, inventory processing, replenishment, and visual merchandising, while maintaining service standards.
Keep the sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
Process purchases, returns, exchanges, and online pickups efficiently.
Support inventory cycles by receiving shipments, stocking shelves, and managing product movement.
Assist teammates in functional areas as required.
Foster a collaborative, trust-based environment and encourage team performance.
Participate in brand initiatives, training programs, and inclusion activities.
Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.