Sales Associate II

Zimmer US, Inc.•Oakland, CA

2d•$35,000 - $40,000

About The Position

The Sales Associate II is an advanced clinical and technical partner within a defined territory, reporting to the sales team lead or designee (RSD/RSM or others). The role provides expert support to surgeons and sales teams in hospitals and ambulatory surgery centers, with increased ownership of key accounts, case planning, and mentoring. It helps drive surgeon satisfaction and territory growth through case coverage, account support, and peer coaching, and is a progression from Sales Associate I that prepares individuals for senior-level clinical or leadership roles. The position supports orthopedic procedures and account operations, including case scheduling and preparation, implant and instrument requests, post-procedure accounting and replenishment, clinical education, technical support, and customer service. It also supports clinical trials, product feedback, and collaboration across sales, marketing, and R&D, while complying with regulatory, ethical, and company standards. The role includes evening, after-hours, weekend, on-call, and add-on case coverage, as well as transportation of instruments and implants. Travel is up to 50%.

Requirements

Associate’s degree, medical certification, or equivalent education/experience.
Minimum of 1–3 years of experience in orthopedic clinical support or medical device sales.
Willingness and ability to travel; travel expectations are up to 50%.
Ability to carry weights up to 50 lbs.
Clinical and technical expertise in orthopedic procedures, instruments, implant systems, imaging, surgical plans, sterile technique, and operating-room protocols.
Excellent oral and written communication skills for translating technical details into practical operating-room guidance.
Professional, composed, confident, and respectful demeanor; ability to build trust and credibility with clinical staff and surgeons.
Attention to detail in checking implants and instruments, reviewing surgical plans, and preparing for cases.
Ability to collaborate with sales representatives, peers, and hospital staff, support territory goals, assist with after-hours cases and call coverage, and contribute to teammate development.
Strong organizational skills, including preparing for cases, managing time across multiple facilities and priorities, and documenting case activities, usage, and feedback.
Adaptability and a learning-focused approach to new products, procedures, and technologies, surgeon preferences, and feedback.
Clear verbal and written communication in English.
Willingness to work as part of a sales team.

Responsibilities

Attend and contribute to weekly and monthly sales team meetings.
Build relationships with key surgeons and develop expertise covering prioritized Zimmer Biomet and MedTech products during procedures.
Provide customer service and support; identify buying signals, gather competitive intelligence, and identify opportunities to upsell or cross-sell.
Coordinate surgery schedules, template cases, and request implants and instruments through SMS.
Account for products used after procedures to support billing and inventory replenishment.
Communicate with materials management to collect purchase orders for Zimmer Biomet invoices.
Provide clinical education and product training to surgeons and healthcare staff.
Serve as a lead clinical resource for key accounts and strategic customers.
Help manage implants and instrumentation within each account.
Mentor and support Clinical Specialist I team members.
Provide technical support during procedures, demonstrations, and evaluations as a product expert.
Participate in and lead training programs, workshops, and professional conferences.
Collaborate with sales, marketing, and R&D teams on product development and customer feedback integration.
Support clinical trials, including site initiation, training, monitoring, and documentation as needed.
Ensure compliance with regulatory and ethical standards in clinical interactions.
Provide after-hours, evening, weekend, on-call, and add-on case coverage for the team or territory.
Collaborate with and provide sales support for the team or territory, including transporting instruments and implants for cases.
Follow policies and SOPs related to interactions with healthcare professionals, product handling and complaints, expense reporting, sales activities, and training.
Perform other duties as assigned.