Sales Associate I

Tapestry•Cabazon, CA

About The Position

Kate Spade New York is a global lifestyle brand within the Tapestry portfolio. The posting describes a sales-floor leader and brand ambassador who delivers the kate spade Experience through sales, mentoring, product storytelling, and exceptional customer service. The role personalizes customer experiences, anticipates needs, and encourages customers to explore products and new choices. The associate champions omni-channel, virtual, and social selling, supports social content such as short-form videos and live-stream shopping, and helps foster an inclusive, collaborative team culture. The associate also supports business-driving events, shares client feedback with management, and performs and supervises store opening and closing procedures. The role requires a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays. Physical requirements include regularly lifting at least 25 lbs (up to 50 lbs occasionally), and climbing, bending, kneeling, and maneuvering around the sales floor and stockroom.

Requirements

At least 2 years of experience in luxury retail or a comparable elevated retail environment; a combination of education and experience will be considered.
Proven ability to drive sales and mentor peers, contributing to an elevated selling culture.
Extensive product knowledge and strong communication skills.
Experience with omni-channel or virtual selling and willingness to appear on camera for social selling initiatives.
Social media fluency and understanding of platform trends.
Elevated sense of personal style and professional ethics.
Ability to work in a fast-paced environment.
Strong English language proficiency.
For EU: ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high-traffic retail days, and public holidays.
Ability to lift at least 25 lbs regularly and up to 50 lbs occasionally, and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Responsibilities

Consistently exceed personal sales and productivity goals and model best-in-class selling behaviors.
Deliver service aligned to kate spade Great Escape standards and coach peers on client engagement.
Demonstrate extensive product knowledge across all categories and share insights to elevate team selling.
Partner with the Store or Assistant Manager to initiate business-driving events and elevate the selling culture.
Act as a brand ambassador by sharing stories that bring products and the brand to life.
Champion omni-channel and virtual selling services and lead adoption of social selling programs.
Support creation of short-form videos and live-stream shopping content and stay informed on social media trends.
Capture and relay client feedback to management to inform service and assortment strategies.
Perform and supervise store opening and closing procedures, including register funds, deposits, and securing the facility.
Contribute to an inclusive team culture and encourage collaboration and performance excellence.