Sales Associate I

Zimmer US, Inc.•Riverside, CA

2d•$60,000 - $70,000

About The Position

The Sales Associate I is an entry-level, developmental role reporting to the sales team lead or their designee, such as an RSD or RSM. The role provides technical, clinical, and logistical support to the sales team and healthcare providers in hospitals or ambulatory surgery centers. The Sales Associate I develops foundational expertise in Zimmer Biomet implants, instruments, and technologies and provides on-site guidance to surgeons and operating room staff. The position supports successful surgical cases, customer satisfaction, and the broader sales team, and can serve as a pathway to Sales Associate II and III. The position includes clinical support during procedures, case and inventory coordination, customer service, product education, sales support, and collaboration with sales, marketing, and internal product teams. It also includes after-hours, evening, weekend, on-call, and add-on case coverage as needed, with transportation of instruments and implants. Travel expectations are up to 50%.

Requirements

Associate degree, medical certification, or equivalent education and experience.
0–2 years of sales or sales service experience in medical devices or surgery.
Must be mobile and willing to travel.
Able and willing to carry weights up to 50 pounds.
Foundational knowledge of orthopedic surgical protocols, instrumentation, and sterile techniques.
Effective verbal and written communication skills, including the ability to communicate clearly in English and translate technical knowledge into practical guidance.
Professional, composed, confident, and respectful demeanor in clinical settings.
Ability to build trust and credibility with clinical staff and surgeons.
Attention to detail in reviewing surgical plans, preparing instruments, and ensuring case accuracy.
Strong teamwork and collaboration skills.
Organizational skills to manage multiple facilities, priorities, and documentation.
Proactive preparation, including reviewing case schedules and ensuring equipment readiness.
Adaptability and willingness to learn products, procedures, and technologies, adjust to surgeon preferences, and use feedback to improve clinical skills.

Responsibilities

Attend and contribute to weekly and monthly sales team meetings.
Build relationships with key surgeons and develop product and clinical expertise to support prioritized Zimmer Biomet and MedTech products during procedures.
Provide customer service and support, identify buying signals, gather competitive intelligence, and identify opportunities to upsell or cross-sell to existing customers.
Coordinate surgery schedules, including templating cases and requesting implants and instruments through SMS.
After procedures, account for Zimmer Biomet products used for billing and inventory replenishment.
Provide on-site and remote clinical support, education, and training to surgeons and operating room staff.
Assist with integrating medical devices and clinical solutions into clinical practice.
Provide technical product support during procedures, demonstrations, and evaluations.
Collaborate with sales and marketing teams on product launches and customer engagement initiatives.
Collect clinical feedback from end users and communicate it to internal teams for product development and improvement.
Support clinical trials through site initiation, training, monitoring, and documentation as needed.
Comply with regulatory and ethical standards in clinical interactions.
Provide after-hours, evening, weekend, on-call, and add-on case coverage for the team or territory.
Transport Zimmer Biomet instruments and implants for day, evening, add-on, or weekend cases as part of sales support.
Ensure implants and instruments are accurate, clean, and complete; thoroughly review surgical plans and prepare carefully to prevent errors.
Follow policies and standard operating procedures for interactions with healthcare professionals, product handling and complaints, expense reporting, sales activities, and training.
Perform other duties as assigned.