Sales Associate eCommerce - BMW of The Woodlands

AutoNation • Conroe, TX

3d

About The Position

The e-Commerce Sales Associate interacts with customers online, over the phone, and in person to guide them through vehicle purchases in a no-haggle sales environment. The role involves responding promptly to leads, answering questions, providing information, and moving customers from phone and internet contact to an in-store experience while delivering exceptional customer service. The associate helps customers select vehicles, discusses terms and payment options that fit their lifestyles, budgets, and expectations, and closes sales. Associates also follow up after purchase to confirm satisfaction, build customer loyalty, and help transition customers to the Service department.

Requirements

• High school diploma or equivalent.
• Proven ability to provide an exceptional customer experience.
• Drive to set and achieve targeted goals.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Willingness to follow up with customers.
• Experience and desire to work with technology.
• Valid in-state driver's license and an acceptable, safe driving record.

Nice To Haves

• Prior sales experience, preferably retail.
• Strong communication and interpersonal skills.
• A desire to help people and exceed expectations.

Responsibilities

• Respond to customer leads promptly across online, phone, and in-person channels.
• Answer customer questions and provide vehicle and purchase information.
• Guide customers from online or phone contact to an in-store experience.
• Help customers select vehicles and discuss terms and payment options suited to their needs and budgets.
• Close vehicle sales in a no-haggle sales environment.
• Follow up with customers after purchase to ensure satisfaction and build loyalty.
• Help transition customers to the Service department to support their vehicle ownership experience.
• Set and work toward targeted goals.

Benefits

• Competitive compensation.
• 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to deals and discounts through YouDecide, with offers from providers and retailers.
• Career paths into finance, management, and beyond.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED