Sales Associate / Customer Service Representative

WellBiz Brands • Clovis, CA

3d • $17 - $20 • Onsite

About The Position

Drybar is a blow dry-only bar focused on providing excellent blowouts. We are looking for fantastic retail sales associates ("Bartenders") to provide excellent customer service to our clients. This role involves setting a positive shop atmosphere, managing the reservation system, handling client payments, and assisting with shop operations and cleanliness.

Requirements

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• Previous experience with Point of Sale Systems (Booker or Mindbody) strongly preferred
• Previous salon/spa experience preferred but not required
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure

Responsibilities

• Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness
• Optimize and maximize appointments with reservation system and ensure timely communication to team
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions
• Maintain clear communication with shop management about overall shop operations
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care
• Assist stylists with their needs to improve efficiency

Benefits

• Competitive compensation plan with potential to make between $18-$20/hr depending on performance (flat hourly rate starts at $16.90/hr)
• Free monthly services
• Membership and retail sales incentives
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing paid training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED