Sales Associate / Customer Service Representative

WellBiz BrandsClovis, CA
$17 - $20Onsite

About The Position

Drybar is a blow dry-only bar focused on providing excellent blowouts. We are looking for fantastic retail sales associates ("Bartenders") to provide excellent customer service to our clients. This role involves setting a positive shop atmosphere, managing the reservation system, handling client payments, and assisting with shop operations and cleanliness.

Requirements

  • 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
  • Previous experience with Point of Sale Systems (Booker or Mindbody) strongly preferred
  • Previous salon/spa experience preferred but not required
  • High school diploma or equivalent
  • Ability to work at a sustained, fast pace
  • Excellent problem solving and troubleshooting skills
  • Track record in providing over-the-top, amazing customer service!
  • Ability to multitask with ease
  • Frequently required to stand and/or walk for duration of 6-8 hour long shifts
  • Has the technical ability and skills to operate a point of sale system
  • Problem solver – use logic and support resources to solve problems at the front desk
  • Maintains professional demeanor under pressure

Responsibilities

  • Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
  • Organize and execute shop flow between clients and team members in a positive manner
  • Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness
  • Optimize and maximize appointments with reservation system and ensure timely communication to team
  • Maintain highest degree of ethics when handling client payments and Stylists tips/commissions
  • Maintain clear communication with shop management about overall shop operations
  • Assist with the cleanliness of the shop; be proactive in ensuring the utmost care
  • Assist stylists with their needs to improve efficiency

Benefits

  • Competitive compensation plan with potential to make between $18-$20/hr depending on performance (flat hourly rate starts at $16.90/hr)
  • Free monthly services
  • Membership and retail sales incentives
  • Flexible Hours
  • Discounts on all retail products
  • Clear career path to grow as a professional
  • Ongoing paid training
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