Sales Associate / Customer Service Representative

Drybar Shops • Clovis, CA

10d • $17 - $20 • Onsite

About The Position

Drybar is a blow dry-only bar focused on providing excellent blowouts. We are looking for fantastic retail sales associates, referred to as "Bartenders", to provide excellent customer service to our clients. Ideally, candidates should be available for training in the two weeks prior to the opening date of Friday, June 12.

Requirements

• 1+ years’ experience in a fast paced, customer service centric environment (sales associate, retail sales associate, customer service representative, store associate, salon associate, or a similar position)
• High school diploma or equivalent
• Ability to work at a sustained, fast pace
• Excellent problem solving and troubleshooting skills
• Track record in providing over-the-top, amazing customer service!
• Ability to multitask with ease
• Frequently required to stand and/or walk for duration of 6-8 hour long shifts
• Has the technical ability and skills to operate a point of sale system
• Problem solver – use logic and support resources to solve problems at the front desk
• Maintains professional demeanor under pressure

Nice To Haves

• Previous experience with Point of Sale Systems (Booker or Mindbody) strongly preferred
• Previous salon/spa experience preferred but not required

Responsibilities

• Set the tone of a positive shop atmosphere by approaching the day as if hosting a party!
• Organize and execute shop flow between clients and team members in a positive manner
• Serve as subject matter expert in reservation system; ensure client information is recorded with accuracy and timeliness
• Optimize and maximize appointments with reservation system and ensure timely communication to team
• Maintain highest degree of ethics when handling client payments and Stylists tips/commissions
• Maintain clear communication with shop management about overall shop operations
• Assist with the cleanliness of the shop; be proactive in ensuring the utmost care
• Assist stylists with their needs to improve efficiency

Benefits

• Competitive compensation plan with potential to make between $18-$20/hr depending on performance (flat hourly rate starts at $16.90/hr)
• Free monthly services
• Membership and retail sales incentives
• Flexible Hours
• Discounts on all retail products
• Clear career path to grow as a professional
• Ongoing paid training

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED