Sales Assistant

Sysco•Woodridge, IL

4d•Onsite

About The Position

The Sales Assistant plays a key role in elevating our customer experience. In this dynamic role, they will build strong, lasting relationships with customers—ensuring exceptional service, satisfaction, and repeat business. Acting as a trusted liaison between Customer Service and leadership, they’ll help resolve escalations and provide high‑level support when complex issues arise. They will also be a daily resource for the team - offering guidance, training, and encouragement to help drive top‑tier performance. Above all, this person will lead by example, serving as a positive role model that others are inspired to follow.

Requirements

High school diploma or equivalent
3 years in a Customer Service function
Customer centric and Internet savvy
Strong MS Office skills
Must be able to perform basic arithmetic calculations (e.g., addition, subtraction, multiplication, division, and percentage functions.)
Ability to concentrate for extended periods of time.
Excellent oral and written communication skills.
Ability to plan and organize time and projects efficiently.
Excellent critical thinking and problem solving skills
Ability to exchange and furnish information requiring detailed explanations and maintain active discussions with customers and other work groups.
Ability to act in an ethical, honest and professional manner at all times.
Desire to work independently as well as in a team environment.
Maintain discretion with all company information regarding customers, pricing, products, and procedures.

Nice To Haves

Restaurant supply/commercial food service experience
Call Center experience
Salesforce experience
1 year Supplies on the Fly Customer Service experience with proven positive results.
Training experience

Responsibilities

Proactively communicate to all internal and external related parties to exceed customer’s expectations.
Demonstrates ownership of customer requests with follow through, documentation and complete resolution.
Able to handle more complex and escalated customer issues with excellence.
Facilitates training and development of new team members, including day-to-day support and motivation for all team members.
Completes timely reporting and training tracking records to leadership along with recommendations.
Communicates opportunities and/or issues concerning employees or departmental topics timely to leadership.
Remain current with product knowledge by attending vendor meetings/training and participating in provided training/education.
Proactively identify and communicate areas of department, training and process improvements needed and for areas of company growth.
Manage time effectively, meet personal and goals and work effectively with other members of the distribution team.
Report any system or product inaccuracies.
Follow company policies and procedures.
Performs additional duties as assigned.