Sales Assistant | Move-In Coordinator

Cedar Community•West Bend, WI

3d•Onsite

About The Position

Become a Cedar Community Champion! Do you enjoy building relationships, creating exceptional customer experiences, and helping people through life's important transitions? Join Cedar Community as a Sales Assistant / Move-In Coordinator and play a key role in helping prospective residents and their families find their new home. At Cedar Community, our team members, residents, families, and volunteers create a welcoming and purpose-driven community. As one of Washington County's top workplaces, you'll have the opportunity to combine your organizational skills, customer service, and sales support experience while making a meaningful difference in the lives of older adults.

Requirements

Previous direct sales experience, preferably in senior living or healthcare.
Strong computer skills and proficiency with CRM systems and Microsoft Office.
Outstanding communication, organization, and customer service skills.
Valid driver's license, reliable transportation, and current automobile insurance.

Nice To Haves

Associate's or Bachelor's degree in Business, Sales, Marketing, Communications, Healthcare, or a related field preferred.
Knowledge of senior living and Continuing Care Retirement Communities (CCRC) is a plus.

Responsibilities

Coordinate the move-in process from start to finish, including paperwork, apartment finish selections, billing coordination, and welcoming new residents to the community.
Serve as a friendly and knowledgeable resource for prospective residents and their families by answering questions, conducting follow-up, and providing information about Cedar Community's services and living options.
Assist with lead management, tours, events, seminars, and CRM documentation to help achieve occupancy goals for Independent and Assisted Living.
Prepare marketing materials, manage event RSVPs, complete post-event follow-up, and collaborate with Sales, Marketing, Philanthropy, and Independent Living teams.
Support new residents before, during, and after move-in while coordinating welcome activities, move-outs, and ongoing communication to ensure a smooth transition.