Move - In Coordinator

Spring Creek Village • Spring, TX

1d • Onsite

About The Position

Are you passionate about helping new residents seamlessly transition into their new homes? We have an exciting opportunity for a Move-In Coordinator who is organized, compassionate, and ready to make a difference in our community. If you’re ready to bring your organizational skills and compassionate nature to our community, we’d love to have you on our team! Apply today and help us create a seamless transition for our new residents.

Requirements

• Prior experience in marketing/sales, preferably in a senior living or multi-family environment.
• Proficient verbal and written communication skills in English.
• Excellent customer service skills both in person and on the telephone.
• Well-developed time management and organizational skills with high attention to detail.
• High school diploma or equivalent.
• Must be flexible with working hours, including some weekends.

Nice To Haves

• Experience with YARDI or other client management systems is highly preferred.

Responsibilities

• Reach out to families immediately after the sale for introductions and coordination.
• Help families and residents with all move-in logistics (excluding care issues).
• Perform pre-checks of apartments and follow up on any readiness issues.
• Welcome residents and families on move-in day.
• Ensure staff are aware of new residents by notifying nurses and caregivers.
• Provide brief orientations to new residents and families.
• Check in with families within 24-48 hours after move-in.
• Provide back-up support for community tours, showcasing the community’s features and benefits.
• Assist the Director of Sales & Marketing with prospective resident calls and community tours.
• Provide information about services and programs to prospective families and referral sources.
• Respond promptly to inquiries from all referral sources, prospective residents, and families.
• Maintain minimum supply levels of promotional and move-in packets.
• Support data entry tasks using the YARDI System.
• Convert working files to permanent files.
• Assist with planning and production of community events as requested.
• Be an active member of the community’s emergency response team.
• Maintain a professional appearance and good personal hygiene per company policies.

Benefits

• 401K with a 4% safe harbor match
• Perks at Work- Discounted pricing on purchases
• Holiday Pay including a Floating Holiday
• Generous PTO that rolls over year over year
• Employee Assistance Program
• Paycheck Advances
• Healthcare options
• Financial Hardship Programs
• Compassionate Leave
• PTO Cashout Option

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED