Sales Assistant / BDC Agent

Thelen Auto Group•Bay City, MI

1d•Onsite

About The Position

Join the Team at Thelen Chrysler Dodge Jeep Ram Kia Are you outgoing, motivated, and great with people? Do you enjoy fast-paced environments where every conversation can create an opportunity? Thelen Chrysler Dodge Jeep Ram Kia is looking for an energetic and customer-focused Appointment Coordinator to help drive our growing dealership forward. In this role, you’ll be one of the first points of contact for customers interacting with our dealership online and by phone. You’ll connect with potential buyers, build relationships, generate leads through outbound prospecting, and help guide customers toward scheduling appointments with our sales team. If you’re someone who thrives on communication, enjoys multitasking, and wants a career with advancement opportunities, we’d love to meet you.

Requirements

Strong communication and customer service skills
Comfortable making both inbound and outbound calls throughout the day
Confidence speaking with customers and building relationships over the phone
Ability to talk and type simultaneously while navigating computer systems
Detail-oriented, organized, and dependable
Positive attitude with a strong team mentality
Ability to multitask and stay focused in a fast-paced environment
Basic to intermediate computer skills required
1 year customer service, sales, call center, or BDC experience required

Nice To Haves

CRM experience is a plus, but we are willing to train the right candidate

Responsibilities

Respond to inbound internet leads, phone calls, emails, and text messages in a professional and timely manner
Make outbound calls to prospective customers to generate interest, acquire new leads, and schedule appointments
Follow up with previous customers, unsold opportunities, and marketing campaigns to create additional sales opportunities
Build rapport with customers while identifying their vehicle needs and interests
Schedule and confirm appointments for the sales department
Maintain accurate customer records and notes within the CRM system
Work closely with the sales team to ensure a smooth customer handoff and exceptional customer experience
Help drive dealership traffic by maintaining consistent customer communication and follow-up
Meet or exceed daily, weekly, and monthly appointment and lead-generation goals
Multitask effectively between calls, emails, texting, CRM updates, and team communication