Sales Appointment Coordinator

AutoFair Automotive Group•Manchester, NH

2d•Onsite

About The Position

AutoFair Automotive Group is a rapidly-expanding dealer group with excellent opportunities for career growth. We are committed to offering our customers an unmatched experience through outstanding customer service and priding ourselves on our long relationships with the people we serve. For these reasons, we are dedicated to finding people who are passionate, motivated, and ambitious to join our team. AutoFair Automotive Group offers opportunities with the following brands: Ford - Honda - Hyundai - Genesis - Subaru - Volkswagen - Toyota. AutoFair Ford is seeking an Appointment Coordinator to join our team. We are looking for someone who can work evening and weekend shifts. Are you passionate about helping customers? Do you have phone and email skills? Apply today!

Requirements

At least one previous role based in strong customer service experience
Team player attitude
Prompt and courteous
Enthusiastic personality
Must have strong computer skills
Willing to submit to a pre-employment background check & drug screen

Responsibilities

Answer customer calls and establish follow-up with sales appointments
Greet opportunities and provide pre-set proposals.
Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team & process development sessions keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily