Sales Application Support Analyst

PACCAR • Kirkland, WA

40d • $62,000 - $93,000

About The Position

The Sales Application Support Analyst is a key member of the Sales Application Team. This role supports the Customer Relationship Management (CRM) system and responds to Sales Tool questions and requests from dealers and internal teams. The analyst also works with multiple teams to ensure dealer and internal sales staff are properly set up in CRM and can use it effectively to support customers.

Requirements

• Strong interpersonal skills with the ability to communicate clearly and concisely and collaborate effectively with a wide variety of people and functions
• Proven ability to gather and analyze information to resolve problems efficiently; capable of managing multiple time-sensitive tasks with minimal supervision
• Excellent organizational skills with the ability to maintain accurate records and documentation
• Proficiency with Microsoft Office Suite, with practical experience using MS Excel to read, manipulate, and analyze data

Nice To Haves

• Bachelor's degree in Business Administration, Marketing, or a related field strongly preferred
• Experience with Customer Relationship Management (CRM) software such as Microsoft Dynamics CRM or Salesforce CRM preferred
• 1-2 years of truck industry experience is preferred

Responsibilities

• Provide support on CRM related questions from external customers and internal teams in the shared outlook inbox
• Act as a backup to the Option Approval Request (OAR) process. Coordinating between dealers and engineering reviewers, and maintaining service level standards for approval cycle times
• Interface with dealers by providing detailed, step-by-step procedures for troubleshooting complex truck specs
• Assist with training internal and external clients in the use of the sales tool
• Assist Sales Application Development team with maintenance of Experlogix Design Center
• Assist with internal skill development with other groups such as engineering or marketing
• Assist with process improvements and documentation updates relating to CRM workflows

Benefits

• 401k with up to a 5% company match
• Fully funded pension plan that provides monthly benefits after retirement
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time
• Tuition reimbursement for continued education
• Medical, dental, and vision plans for you and your family
• Flexible spending accounts (FSA) and health savings account (HSA)
• Paid short- and long-term disability programs
• Life and accidental death and dismemberment insurance
• EAP services include wellness plans, estate planning, financial counseling and more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level