Sales and Support Representative

Ride Aventon•Brea, CA

1d•Onsite

About The Position

The Sales and Support Rep works under the direction of the Sales Manager and provides best-in-class experience to our partner bike shops. In this role, you will guide partners through the sales and warranty process, enter orders from shops, and handle returns and exchanges. The ideal candidate for this role is a self-started and highly motivated. You have experience with sales and are comfortable advocating for the company and its products. You are passionate about mobility and can relay that passion to our partners in telling them why our brand is the best in the industry.

Requirements

Experience in sales or retail customer service experience is highly preferred.
Knowledge of e-bikes is highly preferred
Internet-savvy and comfortable with office applications (PC/Mac, word processor, spreadsheet, web browsers, mobile devices)
Motivated self-starter who will be pro-active in finding new partners, growing the team, and generating revenue for the company
Excellent written communication skills with attention to detail (spelling, grammar) a must.
Excellent verbal communication, ample time will be spent on the phone with customers
Demonstrate follow-through and getting things done
"Can do" attitude and problem-solving skills.
DATA DRIVEN – you thrive on data and use it to guide your decision-making, recommendations, and priorities.
NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines.
RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong, and can come back to the table after a hard day to keep working toward our desired future.
SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t.
ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Avant Sports, this probably isn’t the place for you.

Responsibilities

Learn the Aventon brand product line and proactively reach out to partners to sell our products
Establish new partnerships with onboarded shops; maintain assigned partner relationships
Enter sales orders; track progress to ensure timely fulfillment and delivery
Understand and anticipate the needs of our retail partners, proactively reach out to assigned shops in order to maximize their experience and our revenue
Work closely with Field Sales Reps to delight partner
Provide support for shipping and warranty inquiries
Generate revenue to meet goals on a monthly, quarterly, and annual basis
Bring feedback from our customers to our leadership team; assist in the continuous improvement process within the B2B Support and Sales departments.