Sales and Service Technician

Bridgestone • Hesperia, CA

5d

About The Position

The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care, intended as a pipeline for future career growth. The role serves customers by assessing needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of work. The technician learns all aspects of store operations and flexes between customer-facing responsibilities and basic vehicle-service tasks.

The role's work is divided primarily between customer service, sales, and issue resolution (approximately 75%) and basic vehicle service tasks such as oil, tire, and fluid services (approximately 25%). Store operations duties, including opening and closing, inventory, and displays, are performed as needed. The technician may assist the manager or act as Manager-On-Duty in certain circumstances or as part of development. The stated pay range is $20.00–$31.25.

Requirements

• High school diploma or equivalent.
• Valid automobile driver’s license.
• Customer service and career-growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice To Haves

• Two-year degree or non-traditional education through training program completion, certification, or other evidence of a growth mindset.
• Previous consumer retail sales experience.
• Previous automotive experience.
• Previous management or supervisory experience.

Responsibilities

• Assess customer needs and recommend appropriate products and services.
• Provide customer service, support sales, and resolve customer issues.
• Perform entry-level vehicle service tasks, including oil, tire, and fluid services.
• Complete services thoroughly and promptly to ensure customer satisfaction.
• Learn store operations and flex between front- and back-shop tasks.
• Assist with store operations such as opening and closing, inventory, and displays as needed.
• May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.

Benefits

• Medical, dental, and vision coverage starting day one for teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Professional development, training, and regular mentorship.
• Supportive onboarding experience.
• Community involvement and corporate social responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED