Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and is intended to serve as a pipeline for future career growth. The role primarily serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely work. The position combines customer service and sales with basic vehicle service tasks. Successful employees learn all aspects of store operations and flex between customer-facing work and back-shop tasks as needed. The role may also support management development by assisting the Manager or acting as Manager-On-Duty in certain circumstances.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service skills and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Serve customers by assessing needs and recommending appropriate products and services.
- Resolve customer issues and support customer satisfaction.
- Perform basic vehicle service tasks, including oil, tire, and fluid services.
- Complete services thoroughly and on time.
- Support store operations, including opening and closing, inventory, and displays, as needed.
- Learn all aspects of store operations and flex between front-shop and back-shop tasks.
- Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting on day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Formal training and performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Training and regular mentorship.
- Professional development resources.
- Corporate social responsibility activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
