Sales and Service Technician
About The Position
The retail Sales and Service Technician (SST) is a hybrid role intended to serve as a key pipeline for future career growth within Firestone Complete Auto Care. The technician serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring satisfaction through thorough and timely completion of work. The role combines customer-facing responsibilities with basic vehicle service tasks and store operations, and provides opportunities to learn all aspects of store operations and develop toward future roles. The position may assist the Manager or act as Manager-On-Duty in certain circumstances or to support development. The pay range is $16.52–$25.82.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- A two-year degree or non-traditional education through training program completion, certification, or other evidence of the growth mindset sought for this role.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Provide customer service, sell products and services, and resolve customer issues (approximately 75% of the role).
- Perform basic vehicle service tasks, including oil, tire, and fluid services (approximately 25% of the role).
- Support store operations, including opening and closing, inventory, and displays, as needed.
- Learn all aspects of store operations and flex between front- and back-shop tasks.
- May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
- Assess customer needs, recommend appropriate products and services, and help ensure customer satisfaction through thorough and timely service completion.
Benefits
- Medical, dental, and vision coverage starting day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Formal training and performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Professional development, training, and regular mentorship.
- Supportive onboarding experience.
- Corporate Social Responsibility activities.
- Inclusive and engaging team environment.
- Agility and work/life effectiveness support.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
