Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and a key pipeline for future career growth. The position serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely service completion. The role is primarily focused on customer service and sales, while also requiring basic vehicle service work and support for store operations. The technician learns all aspects of store operations and flexes between customer-facing and back-shop tasks. The position may provide opportunities to assist the Manager or act as Manager-On-Duty in certain circumstances or for development. The stated pay range is $17.39–$27.17. The employer describes training, career development, mentorship, community involvement, and an inclusive team environment.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service orientation and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Provide customer service and sales support, including resolving customer issues.
- Perform entry-level vehicle service tasks, including oil, tire, and fluid services.
- Complete services thoroughly and in a timely manner to ensure customer satisfaction.
- Learn and support all aspects of store operations, flexing between front- and back-shop tasks.
- Assist with store operations such as opening and closing, inventory, and displays as needed.
- May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting on day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Formal training and regular mentorship.
- Professional development resources.
- Supportive and engaging onboarding experience.
- Corporate Social Responsibility activities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
