Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and is intended to provide a pipeline for future career growth. The position primarily serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely service completion. The technician learns all aspects of store operations and flexes between customer-facing responsibilities and basic vehicle service tasks. Customer service, sales, and issue resolution account for approximately 75% of the role; basic vehicle service tasks such as oil, tires, and fluids account for approximately 25%. Store operations, including opening and closing, inventory, and displays, are performed as needed. The technician may assist the Manager or act as Manager-On-Duty in certain circumstances or for development purposes.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer-service orientation and a mindset focused on career growth.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through a training program, certification, or other experience demonstrating a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Provide customer service, make sales, and resolve customer issues.
- Perform basic, entry-level vehicle service tasks, including work involving oil, tires, and fluids.
- Complete services thoroughly and on time to help ensure customer satisfaction.
- Learn store operations and flex between customer-facing and front- and back-shop tasks.
- Assist with store operations such as opening and closing, inventory, and displays as needed.
- May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting on the first day for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources, training, and regular mentorship.
- Supportive onboarding experience.
- Corporate social responsibility activities.
- Agility and work/life effectiveness support and long-term well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
