Sales and Service Technician

Bridgestone • Norwood, MA

3d

About The Position

The retail Sales and Service Technician (SST) is a hybrid store role and a pipeline for future career growth within Firestone Complete Auto Care. The role primarily serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely work. The technician learns all aspects of store operations and flexes between customer-facing duties and basic vehicle service tasks as needed. Customer service, sales, and issue resolution account for about 75% of the role; basic vehicle services such as oil, tire, and fluid tasks account for about 25%. Store operations, including opening and closing, inventory, and displays, are handled as needed. The employee may assist the Manager or act as Manager-On-Duty in certain circumstances or as part of development.

The position offers a pay range of $16.52–$25.82. Bridgestone describes training, career development, mentorship, and an inclusive, supportive work environment as part of the opportunity.

Requirements

• High school diploma or equivalent.
• Valid automobile driver's license.
• Customer-service orientation and a career-growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice To Haves

• Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
• Previous consumer retail sales experience.
• Previous automotive experience.
• Previous management or supervisory experience.

Responsibilities

• Assess customer needs and recommend appropriate products and services.
• Provide customer service, make sales, and resolve customer issues.
• Perform entry-level vehicle service tasks, including oil, tire, and fluid services.
• Complete services thoroughly and promptly to ensure customer satisfaction.
• Learn and operate store systems and learn all aspects of store operations.
• Flex between customer-facing duties and front- and back-shop tasks as needed.
• Assist with store operations such as opening and closing, inventory, and displays as needed.
• May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.

Benefits

• Medical, dental, and vision coverage starting day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Professional development resources, training, and regular mentorship.
• Supportive onboarding experience.
• Community involvement and corporate social responsibility activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED