Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and a pipeline for future career growth. The position primarily serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely work. The technician learns all aspects of store operations and flexes between customer-facing responsibilities and basic vehicle service tasks. Customer service, sales, and issue resolution make up approximately 75% of the role; basic vehicle service tasks make up approximately 25%. Store operations such as opening and closing, inventory, and displays are handled as needed. The technician may assist the Manager or act as Manager-On-Duty in certain circumstances or to support development. The listed pay range is $17.39–$27.17. Bridgestone offers training, performance incentives, paid vacation and holidays, healthcare packages, and a 401(k) plan. Additional offerings and benefits are described below.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through training program completion, certification, or other evidence of the growth mindset needed for the role.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Serve customers by assessing needs and recommending appropriate products and services.
- Perform entry-level vehicle services and ensure services are completed thoroughly and promptly to support customer satisfaction.
- Handle customer service, sales, and customer issue resolution (approximately 75% of the role).
- Complete basic vehicle service tasks, including oil, tires, and fluids (approximately 25% of the role).
- Support store operations, including opening and closing, inventory, and displays, as needed.
- Learn all aspects of store operations and flex between front- and back-shop tasks.
- Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources.
- Training and regular mentorship.
- Corporate social responsibility activities.
- Performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Supportive onboarding experience.
- Community involvement opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
