Sales and Service Technician

Groundworks • Theodore, AL

2d • $13 - $15

About The Position

The Service Technician is an integral part of the customer journey after installation. The role focuses on partnering with customers to inspect and service preexisting company-installed foundation repair and water management solutions, and supporting customers with additional solution options and needs. Technicians meet homeowners at their homes, assess needs, present solutions, and may earn commission in addition to base pay. The role includes company-provided leads, a service vehicle and fuel card, and paid training. Travel is required for a mandatory three-week regional training class, with accommodations provided.

Requirements

• High school diploma or GED, or equivalent experience.
• Valid, non-restrictive driver’s license.
• Ability to lift, push, pull, or carry objects and heavy loads; sustain physical support using abdominal and lower-back muscles.
• Good manual dexterity and multi-limb coordination, including the ability to move arms and legs quickly.
• Excellent stamina.
• Ability to see and read reports, data, statistics, and information on computer screens.

Nice To Haves

• One or more years of proven sales experience; preferred but not required.
• Construction or home improvement experience.
• Proven customer relations experience.

Responsibilities

• Execute appointments scheduled with customers.
• Travel to customers’ homes based on assigned appointments.
• Build long-term customer relationships and professionally represent the company.
• Recommend additional products and services to improve original installations or address potential issues, following established processes and procedures.
• Perform annual customer maintenance visits and examine previously completed work.
• Perform reactive service appointments, diagnose issues, and make repairs.
• Install additional products purchased by customers as necessary.
• Follow applicable safety regulations and procedures.
• Examine company-installed solutions and determine whether work may be covered by warranty.
• Communicate job status, including completions and complications, and submit required documentation to the Service Manager and customer.
• Regularly and reliably report to work on time each working day.
• Perform other duties as assigned.

Benefits

• Competitive base pay plus commission and bonus.
• Best-in-class paid training program with commission eligibility.
• Travel accommodations for the mandatory three-week regional training class.
• Company-generated leads; no cold calling required.
• Company service vehicle and fuel card.
• Performance-based recognition, trips, and events.
• Annual Tribe Appreciation Tour, holiday events, and volunteer events.
• Upward mobility; the company promotes from within 80% of the time.
• Employee Ownership Program.
• Tuition reimbursement program.
• Two weeks of PTO and six paid holidays.
• US: Medical, dental, vision, long- and short-term disability, company-paid life insurance, 401(k) with company match, and paid maternity leave.
• Canada: Medical, dental, long- and short-term disability, and company-paid life insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED