Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and serves as a pipeline for future career growth. The role focuses on serving customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely service completion. The technician learns all aspects of store operations and flexes between customer-facing responsibilities and basic vehicle service tasks. The role is primarily customer service, sales, and customer issue resolution (75%), with basic vehicle service tasks such as oil, tire, and fluid services (25%). Store operations—including opening and closing, inventory, and displays—are handled as needed. The technician may assist the manager or act as Manager-On-Duty in certain circumstances or for development purposes. The advertised pay range is $16.52–$25.82. Bridgestone offers formal and on-the-job training, performance incentives, paid vacation and holidays, healthcare benefits, a 401(k) plan with matching, and opportunities for career development. The position also includes access to company-funded ASE certifications and a flexible work schedule.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through training program completion, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Serve customers by assessing needs and recommending appropriate products and services.
- Perform entry-level vehicle services and ensure services are completed thoroughly and on time.
- Handle customer service, sales, and customer issue resolution.
- Perform basic vehicle service tasks involving oil, tires, and fluids.
- Learn store operations and flex between customer-facing and back-shop tasks.
- Assist with store operations such as opening and closing, inventory, and displays as needed.
- Assist the manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting day one.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development, training, and regular mentorship.
- Performance incentives.
- Competitive healthcare packages for full-time and part-time employees.
- Supportive onboarding experience.
- Community involvement and corporate social responsibility activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
