Sales and Service Technician
About The Position
The retail Sales and Service Technician (SST) is a hybrid role intended to serve as a key pipeline for future career growth within Firestone Complete Auto Care. The role serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. The successful candidate learns all aspects of store operations and flexes between customer-facing work and basic vehicle service tasks. Customer service, sales, and customer issue resolution account for approximately 75% of the role; basic vehicle services such as oil, tires, and fluids account for approximately 25%. Store operations, including opening and closing, inventory, and displays, are handled as needed. The employee may assist the Manager or act as Manager-on-Duty in certain circumstances or for development.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service orientation and a career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of the growth mindset needed for the role.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Provide customer service, sales support, and customer issue resolution.
- Perform entry-level vehicle service tasks, including work involving oil, tires, and fluids.
- Complete services thoroughly and promptly to ensure customer satisfaction.
- Learn and perform store operations, including opening and closing, inventory, and displays, as needed.
- Flex between front-of-store customer interactions and back-shop tasks.
- Learn and operate store systems.
- May assist the Manager or act as Manager-on-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting on the first day for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources, training, and regular mentorship.
- Supportive onboarding experience.
- Community involvement and corporate social responsibility activities.
- Competitive compensation.
- Competitive healthcare packages for full-time and part-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
