Sales and Service Technician

Bridgestone • Austin, TX

2d

About The Position

The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care and is intended as a pipeline for future career growth. The role primarily serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely service completion. The technician learns all aspects of store operations and flexes between customer-facing work and basic vehicle service tasks.

The position focuses approximately 75% on customer service, sales, and resolving customer issues, and 25% on basic vehicle services such as oil, tires, and fluids. Store operations duties, including opening and closing, inventory, and displays, are performed as needed. The technician may assist the Manager or act as Manager-On-Duty in certain circumstances or as part of development.

Requirements

• High school diploma or equivalent.
• Valid automobile driver's license.
• Customer service and career-growth mindset.
• Ability to learn and perform basic vehicle service tasks.
• Ability to learn and operate store systems.

Nice To Haves

• A two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
• Previous consumer retail sales experience.
• Previous automotive experience.
• Previous management or supervisory experience.

Responsibilities

• Assess customer needs and recommend appropriate products and services.
• Provide customer service, sales support, and customer issue resolution.
• Perform entry-level and basic vehicle service tasks, including oil, tire, and fluid services.
• Complete services thoroughly and promptly to help ensure customer satisfaction.
• Learn and flex between customer-facing and back-shop tasks as store needs require.
• Support store operations, including opening and closing, inventory, and displays, as needed.
• Assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
• Learn and operate store systems.

Benefits

• Medical, dental, and vision coverage starting day one for all teammates.
• Paid vacation and holidays.
• On-the-job training and company-funded ASE certifications.
• Flexible work schedule.
• 401(k) match.
• On-demand pay (daily pay) program available.
• Professional development resources, training, and regular mentorship.
• Community involvement and corporate social responsibility activities.
• Supportive onboarding experience.
• Inclusive team and work environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED