Sales and Service Technician
About The Position
The Sales and Service Technician (SST) is a hybrid retail role at Firestone Complete Auto Care designed to serve customers and provide a pathway for future career growth. The role assesses customer needs, recommends products and services, performs entry-level vehicle services, and ensures customer satisfaction through thorough and timely service completion. The position generally focuses 75% on customer service, sales, and resolving customer issues, and 25% on basic vehicle service tasks such as oil, tires, and fluids. Store operations tasks, including opening and closing, inventory, and displays, are performed as needed. The technician learns all aspects of store operations and flexes between customer-facing and back-shop duties. The role may include assisting the Manager or acting as Manager-On-Duty in certain circumstances or for development purposes. The stated pay range is $17.39–$27.17.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through training program completion, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Provide customer service, make sales, and resolve customer issues.
- Perform basic vehicle service tasks, including work involving oil, tires, and fluids.
- Complete services thoroughly and on time to ensure customer satisfaction.
- Learn all aspects of store operations and flex between customer-facing and back-shop tasks.
- Assist with store operations such as opening and closing, inventory, and displays as needed.
- May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting day one for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand pay (daily pay) program available.
- Professional development resources, training, and regular mentorship.
- Community involvement and corporate social responsibility activities.
- Supportive onboarding experience.
- Competitive compensation.
- Competitive healthcare packages for full-time and part-time employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
