Sales and Service Technician
About The Position
The retail Sales and Service Technician (SST) is a hybrid role at Firestone Complete Auto Care, intended as a pipeline for future career growth. The role primarily serves customers by assessing their needs, recommending appropriate products and services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services. Successful candidates learn all aspects of store operations and flex between customer-facing work and basic vehicle service tasks. The position typically focuses 75% of the time on customer service, sales, and resolving customer issues, and 25% on basic vehicle tasks such as oil, tires, and fluids. Store operations duties—including opening and closing, inventory, and displays—are performed as needed. The technician may assist the Manager or act as Manager-On-Duty in certain circumstances or as part of development. The advertised pay range is $15.65–$24.46. Bridgestone states that employees receive pay meeting or exceeding applicable minimum wage requirements.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career-growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through training program completion, certification, or other evidence of the growth mindset sought for the role.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Serve customers by assessing needs and recommending appropriate products and services.
- Perform entry-level vehicle services and ensure services are completed thoroughly and on time.
- Resolve customer issues and support customer satisfaction.
- Perform basic vehicle service tasks involving oil, tires, and fluids.
- Learn all aspects of store operations and flex between front- and back-shop tasks.
- Assist with store operations, including opening and closing, inventory, and displays, as needed.
- May assist the Manager or act as Manager-On-Duty in certain circumstances or to support development.
- Learn and operate store systems.
Benefits
- Competitive pay.
- Formal training and on-the-job training.
- Performance incentives.
- Paid vacation and holidays.
- Competitive healthcare packages for full-time and part-time employees.
- Medical, dental, and vision coverage starting day one for teammates.
- Company-funded ASE certifications.
- Flexible work schedule.
- 401(k) plan with company match.
- On-demand daily pay program available.
- Professional development resources and regular mentorship.
- Corporate social responsibility activities.
- Supportive onboarding experience.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
