Sales and Service Technician
About The Position
The Sales and Service Technician is a hybrid retail role at Firestone Complete Auto Care and a pipeline for future career growth. The role serves customers by assessing their needs, recommending appropriate products and services, resolving customer issues, and ensuring satisfaction through timely and thorough service. Technicians also perform entry-level vehicle services and learn all aspects of store operations, flexing between customer-facing and front- and back-shop tasks as needed. Customer service and sales account for approximately 75% of the role, basic vehicle service tasks for approximately 25%, and store operations such as opening and closing, inventory, and displays are handled as needed. The technician may assist the manager or act as Manager-On-Duty in certain circumstances or to support development. The listed pay range is $17.39–$27.17. Bridgestone offers training, performance incentives, paid vacation and holidays, healthcare coverage, and a 401(k) plan.
Requirements
- High school diploma or equivalent.
- Valid automobile driver's license.
- Customer service and career growth mindset.
- Ability to learn and perform basic vehicle service tasks.
- Ability to learn and operate store systems.
Nice To Haves
- Two-year degree or non-traditional education through completion of a training program, certification, or other evidence of a growth mindset.
- Previous consumer retail sales experience.
- Previous automotive experience.
- Previous management or supervisory experience.
Responsibilities
- Assess customer needs and recommend appropriate products and services.
- Provide customer service, make sales, and resolve customer issues.
- Perform basic vehicle service tasks, including work involving oil, tires, and fluids.
- Ensure customer satisfaction through thorough and timely completion of services.
- Learn all aspects of store operations and flex between customer-facing and front- and back-shop tasks.
- Assist with store operations such as opening and closing, inventory, and displays as needed.
- Assist the manager or act as Manager-On-Duty in certain circumstances or to support development.
Benefits
- Medical, dental, and vision coverage starting on the first day for all teammates.
- Paid vacation and holidays.
- On-the-job training and company-funded ASE certifications.
- Flexible work schedule.
- 401(k) match.
- On-demand daily pay program available.
- Professional development resources, training, and regular mentorship.
- Performance incentives.
- Healthcare packages for full-time and part-time employees.
- Supportive onboarding experience.
- Community involvement and corporate social responsibility activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
