Sales and Service Representative Registry

AAA Northeast•Boston, MA

13d•$23 - $26•Onsite

About The Position

The Sales and Service Representative Registry provides sales and service to members in person and over the phone in the areas of membership, reservations, and other branch products and services. In select states and locations, the role also provides registry and/or TSA services while ensuring compliance with applicable laws, regulations, and service standards. The representative meets assigned sales and referral standards, recommends club products and services, and reflects AAA Northeast’s mission and values in member interactions. The position requires developing and maintaining knowledge of AAA Northeast products and services, using service and cross-selling practices to educate members and support sales and satisfaction goals. The representative processes membership changes, helps resolve member questions and issues, supports travel-related needs, and promotes applicable club products and partner services. Where registry or TSA duties apply, the representative handles confidential information and documents, enters information into required systems, and reviews applications and forms for completeness. The role also coordinates with internal departments to support members and resolve issues, while following department procedures and Club safety, security, privacy, and service standards. The schedule is Monday through Friday, 8:45 a.m. to 5:15 p.m., on the first shift. The position is full-time and based at the Boston, Massachusetts branch.

Requirements

High school diploma or GED.
1–3 years of customer service experience with a focus on sales.
Satisfactorily pass state-specific and federal background checks during pre- and post-hiring in accordance with state and federal requirements.
Meet individual state requirements to perform registry and/or TSA services, including clearing applicable federal and state background checks or processes.

Responsibilities

Meet or exceed monthly and annual performance metrics for sales and referrals while achieving member satisfaction goals.
Maintain knowledge of AAA Northeast products, services, promotions, and initiatives, and use service and cross-selling techniques to educate members.
Promote memberships and upgrades, auto-renewal, digital membership, the AAA credit card program, business line referrals, and other club initiatives.
Process changes to existing memberships and assist members with questions or issues.
Provide accurate, timely, and complete information about club products and services in person and over the phone.
Support club partnerships and applicable offerings, including Registry Services and TSA.
Where applicable, process registry and/or TSA services, handle confidential documents and information, enter data into required systems, and review applications and forms for completeness in compliance with applicable requirements.
Assist with travel-related needs, including accommodations, points of interest, mapping and routing, and potential hotel or car rental reservations.
Promote and assist members with driving permits, passport photos, foreign currency, theme park and entertainment tickets, and other applicable products and services.
Listen actively to understand member needs and concerns and communicate with respect, discretion, and adherence to privacy, security, and service standards.
Coordinate with internal departments, including Travel, Insurance, Membership, Finance, IT, and Member Relations, to exchange information and help resolve member and departmental issues.
Follow department policies, procedures, practices, and Club and department safety and security protocols.

Benefits

Medical coverage with employer contributions covering up to 93% of the premium cost, plus dental and vision options.
401(k) plan with a 6% company match; contributions are fully vested and made every pay period.
Three weeks of vacation, 12 holidays, and 8 sick days.
48 hours of volunteer time annually.
Free AAA membership and insurance discounts.
Travel commission refund.
Wellness incentives of up to $625.
Tuition reimbursement of up to $6,000.
Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.
Ongoing training and career development opportunities.