Sales and Service Representative Registry

AAA Northeast • Quincy, MA

14d • $23 - $26 • Onsite

About The Position

The Sales and Service Representative Registry provides sales and service to members in person and over the phone, focusing on membership, reservations, and other branch products and services. In select states, the role also provides registry services and ensures compliance with applicable state regulations. The representative meets assigned sales and referral standards, recommends club products and services, and reflects AAA Northeast’s mission and values in member interactions.

The role supports a positive member experience by meeting performance and satisfaction goals, maintaining knowledge of AAA Northeast products and services, and using service and cross-selling techniques to educate members about available benefits. Representatives assist with membership sales and changes, upgrades, auto-renewal, digital membership, credit card and business-line referrals, travel-related needs, and applicable club offerings. Where assigned, they process registry or TSA services, handle confidential information, review applications, and enter data in required systems in accordance with applicable requirements.

The representative also coordinates with internal departments to resolve member and operational issues and follows department policies, procedures, and safety and security protocols. This is a full-time, first-shift position based at the Quincy, Massachusetts branch, with a Monday–Friday schedule and at least two Saturdays per month. Occasional earlier arrivals or later departures may be needed to meet business needs.

Requirements

• High school diploma or GED.
• 1–3 years of customer service experience focused on sales.
• Satisfactorily pass state-specific and federal background checks during pre- and post-hiring, in accordance with applicable requirements.
• Meet individual state requirements to perform registry and/or TSA services, including required federal or state background checks and processes.

Responsibilities

• Meet or exceed monthly and annual performance metrics for sales and referrals while supporting member satisfaction goals.
• Maintain knowledge of AAA Northeast products, services, promotions, and initiatives; use service and cross-selling techniques to educate members and improve sales effectiveness.
• Promote memberships, upgrades, auto-renewal, digital membership, the AAA credit card program, business-line referrals, and other club initiatives.
• Process changes to existing memberships and assist members with questions and issues.
• Provide accurate, timely, and complete information about club products and services, in person and over the phone, in accordance with service standards.
• Support club partnerships and applicable offerings, including Registry Services and TSA.
• In applicable locations, provide registry or TSA services; process confidential documents and information, enter data into required systems, and review applications and forms for completeness.
• Perform applicable license or ID renewals and vehicle registration renewals in compliance with laws, regulations, and service standards.
• Assist members with travel-related needs, including accommodations, points of interest, mapping and routing, and potential hotel or car rental reservations.
• Promote and assist with International and InterAmerican Driving Permits, passport photos, foreign currency, theme park and entertainment tickets, and other applicable products and services.
• Listen to members to identify needs and concerns and communicate with professionalism, discretion, and respect for privacy and security standards.
• Coordinate with internal departments, including Travel, Insurance, Membership, Finance, IT, and Member Relations, to share information and help resolve member and departmental issues.
• Perform duties according to department policies, procedures, and authority limits, and follow Club and department safety and security protocols.

Benefits

• Medical coverage with employer contributions covering up to 93% of the premium cost.
• Dental and vision options.
• 401(k) plan with a 6% company match; contributions are fully vested and made every pay period.
• Three weeks of vacation, 12 holidays, and eight sick days.
• 48 hours of volunteer time annually.
• Free AAA membership.
• Insurance discounts.
• Travel commission refund.
• Wellness incentives up to $625.
• Tuition reimbursement up to $6,000.
• Annual bonus opportunities and, for certain roles, additional monthly and/or quarterly incentive compensation.
• Ongoing world-class training and career paths for career growth.
• Award-winning employer recognition, described as having been named a Top Employer for the last seven years.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED