Open Jobs Sales and Service Leader - Full Time

Sephora•Grand Rapids, MI

1d•Onsite

About The Position

As a Sales and Service Leader at Sephora, you’ll use your passion for beauty to lead by example, inspire your team, elevate client experiences, and help exceed store goals. Through coaching and collaboration, you’ll contribute to a high-performing, inclusive environment where everyone can thrive. The role includes leading and developing team members, supporting store operations, and upholding company standards. Full-time employees work 30–40 hours per week and must be available during peak retail operations, including nights, weekends, and holidays. The position is hourly and non-exempt.

Requirements

At least 2 years of leadership experience in a retail, hospitality, or service environment.
Demonstrated ability to coach and inspire teams to achieve goals.
Strong sales and client service skills.
Excellent communication and interpersonal skills.
Comfort working in a fast-paced, dynamic environment.
Ability to quickly learn and share product knowledge and training.
Ability to lift and carry up to 50 pounds.
Meet the required minimum number of weekly shifts and hours; full-time is 30–40 hours per week.
Availability during peak retail operations, including nights, weekends, and holidays.
Punctuality and consistent attendance.

Responsibilities

Lead and inspire team members to deliver exceptional client service and achieve sales goals.
Contribute to store performance through client engagement, product knowledge, and personalized recommendations.
Provide ongoing feedback and development to improve team performance.
Support onboarding and continuous learning in service excellence, loyalty programs, product expertise, and brand initiatives.
Assist with inventory, visual merchandising, and maintaining store standards.
Promote an inclusive, open, and empowering team culture.
Uphold company policies and help provide a safe and enjoyable shopping experience.